Meet the Klaviyo Email Marketing Agency Behind Smarter Retention
We help D2C brands turn casual buyers into lifelong customers through retention-focused email marketing.
As a Klaviyo Platinum Master Partner agency with over a decade of eCommerce experience, we can unlock your brand’s full potential and drive sustainable, long-term revenue.
We’re a diverse boutique agency of Klaviyo experts and a trusted Klaviyo platinum master partner.
Our remote team brings together email strategists, CRM specialists, copywriters, designers and retention experts across different markets and time zones, offering senior, channel-specific support.
Our work doesn't rely on templates. Every strategy is built around your brand, your data and your goals.
We work with leading ecommerce platforms including Shopify and Shopify Plus to help build stronger retention programmes through Klaviyo.
For our clients, that means specialist email marketing, SMS and lifecycle strategy from a boutique team that understands how D2C and ecommerce brands grow across regions.
Small by design, think of us as an extension of your team, here to focus on what matters most: keeping customers coming back.
Why work with a Klaviyo partner agency?
Retention that scales
Working with a specialist Klaviyo email marketing agency means your retention programme is managed strategically rather than reactively.
We manage your entire retention lifecycle — automations, campaigns, planning, and optimisations so you can focus on running your brand.
Our email and SMS strategies integrate seamlessly with your tech stack to create engaging, segmented and revenue-focused customer journeys. Whether through subscriptions, loyalty programmes, or beyond, we create the systems that keep customers coming back.
Measurable growth
Our work is built on impact. We design strategies around your KPIs.
On average, eCommerce brands attribute 20–25% of revenue to email marketing. After working with us, many of our clients see up to 50% of their revenue come from email and SMS. That’s measurable growth you can track in higher ROI, stronger conversions, increased customer lifetime value, more repeat purchases and reduced churn.
Built on trust
We keep you informed with transparent reporting and open communication, so you can make confident, informed decisions throughout our partnership. But we don’t stop there. We’re always looking for new ways to grow your brand, uncovering untapped opportunities and pulling the right levers that drive sales. We’re as committed to your long-term growth as you.
We’ve spent years perfecting our approach,
and our results speak for themselves.
Retention marketing FAQs
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Our retention marketing retainer covers end-to-end Klaviyo account management from strategy, segmentation, campaign creation and flow builds to reporting, optimisation and ongoing testing. The exact scope is tailored to your brand, but the goal is always the same: a fully managed email and SMS programme that grows with your D2C brand.
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Our CRM audit is a standalone, deep diagnostic of your existing Klaviyo setup that identifies gaps, quick wins and longer-term opportunities within your retention strategy. The retention marketing retainer is an ongoing partnership where we manage and optimise your programme month to month. Some brands start with an audit before moving into a retainer. Others come straight to us ready to hand over.
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We work best with premium D2C and ecommerce brands in fashion, beauty, wellness, and food and beverage that are established, growing steadily, seeing consistent traffic, and ready to scale their customer retention through email and SMS marketing. As a boutique Klaviyo agency, we only take on a select number of clients at a time, so fit matters as much to us as it does to you.
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Yes, and most of our clients are. We have deep expertise in Klaviyo, including auditing existing accounts, improving underperforming setups, and rebuilding flows and campaigns where needed. As a Klaviyo Platinum Master Partner, we consider it a core part of our work. That said, we keep our approach flexible and can also support brands using other platforms, as well as broader retention systems such as Manychat automations and related social channels.
We also support Klaviyo migrations for brands moving from other CRM platforms, handling everything from data and flows to ensure a smooth transition without disrupting your existing performance.
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Email marketing agency onboarding typically takes one week and covers strategy alignment, account access, and any foundational work required before we go live. This does not include our in-depth audits, which take around three weeks. Flows typically go live within four to five weeks, and early results and small wins often show up within the first month. Compounding results, the kind that come from a fully optimised lifecycle, build over the first 90 days and beyond.
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Yes. We’re a UK-based Klaviyo agency and retention marketing agency, but we work with eCommerce and DTC brands internationally. Our clients are based across Europe, the Middle East, Asia, North America and Australia. Klaviyo is a global platform, and we regularly support brands in different markets, time zones and growth stages. If the brand is the right fit, location is not a barrier.
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We're a boutique Klaviyo agency and Klaviyo Platinum Partner, which means we have a deliberately small, senior team. Every client works directly with experienced Klaviyo strategists specialising in retention for premium DTC brands, which means the work is focused, the relationships are close, and we have a proven track record for results.